Effective Date: 1st April 2025

At Downlands Burnham Market, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us — whether through our website, by phone, email, or in person.

1. Who We Are

Downlands Burnham Market (“we”, “our”, or “us”) is a holiday accommodation located in Burnham Market, Norfolk. We manage and operate this property and any related services for our guests and visitors.

2. What Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, and home address.
• Booking Details: Dates of stay, number of guests, special requests, payment details (handled securely through third-party providers).
• Communication Records: Emails, messages, or inquiries you send to us.
• Website Data: IP address, browser type, and pages visited (if applicable).

3. How We Use Your Information

We use your data to:

• Confirm and manage bookings
• Respond to your questions or requests
• Send important updates related to your stay
• Improve our services and understand guest preferences
• Comply with legal or regulatory obligations

We do not sell or rent your data to third parties.

4. Sharing Your Information

We only share your information when necessary, such as:

• With service providers who help us manage bookings or payments
• With legal or regulatory authorities, if required
• With your consent, for specific purposes

5. Data Security

We take appropriate technical and organizational steps to protect your data against unauthorized access, alteration, disclosure, or destruction.

6. How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes outlined in this policy or to meet legal requirements.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or deletions
• Withdraw consent where processing is based on consent
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

8. Cookies (if applicable)

If our website uses cookies, we will display a cookie banner explaining their use and asking for your consent.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with a revised effective date.

10. Contact Us

If you have questions about this policy or your data, please contact: Downlands Burnham Market Herrings Lane